Shipping policy
We aim to dispatch orders on the same day if your order is received on a working day before 1pm GMT, otherwise we aim to dispatch orders on the next working day, unless there are exceptional circumstances (subject to availability). If we are unable to supply you with an item, for example because that item is not in stock or no longer available, or because of an error in the price on our website, we will inform you of this by email.
Whilst we will endeavour to meet any stated dispatch and delivery dates and/or times, we cannot guarantee these and accept no responsibility for any delays in deliveries due to any act or omission of Royal Mail (or any other delivery service as used by us from time to time). As such we will not be liable for any direct or indirect loss or damage suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control.
All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout.
Prices are calculated at the checkout and they are based on the weight of the parcel.
If you are based outside of the UK you may have to pay import duties. When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.
At the moment we are shipping to:
United Kingdom (Free standard shipping for orders over £75)
EU countries
Norway
Switzerland
USA (Mainland)
Canada
Australia (Mainland)
New Zealand.
