Refund policy

We hope you are delighted with your purchase; however, should you wish to return your order for an exchange or refund, we will accept returns sent back within 28 days of receiving your order.

Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that shorts are tried on over your own lingerie - we will not accept returns on items that has been damaged or worn. Make sure when trying the garments on that you don't transfer any makeup or deodorant on it.

We cannot accept returns on nipple covers.

Refunds:

Refunds are processed within 7 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@lalunadoll.com

Exchanges:

We only offer size and/or colour exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with us via returns@lalunadoll.com

Non-returnable:

Please be advised that, unless faulty, we cannot accept returns for nipple covers due to hygiene reasons.

How to return your order

Contact us at: returns@lalunadoll.com

Fill out a return/exchange form that was included with your order

Your items must be sent back to: 

Please note:

A return request must be created within 28 days of receiving your order

Item(s) must be accompanied with a note of your name and order number. Without your name and order number we will be unable to process your return.

We do not cover the cost of shipping goods back to us.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any unauthorised order returned to the warehouse will be returned to sender.